They have more than half of my money and I only have a hole in my backyard. As a matter of policy, BBB does not endorse any product, service or business. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Since 1999, Pearland Pools has been making dreams come true. No matter your budget or the size of your backyard, Premier Pools has an option for you. All they say is he refused to install it which is not the case. Cameron was a great asset to us! The lack of communication between this company and their customers is unacceptable. Worked with me and resolved the problem. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. I initially knew this would be a disaster . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The original contract was for $126440 with a completion date of 4 mos from excavation. First published on March 28, 2018 / 10:00 PM. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Premier Pools and Spas have over 25 years of pool-building expertise. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. It's now connected but no one has come to start it up. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. I mean unless you want to work with an unprofessional company. I would use Premier again and am very pleased with our final product. Hello do you only do concrete or do you also do fiberglass? In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Its location on this page may change next time you visit. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Both of these items have been scheduled. Sign up to receive our free weekly newsletter. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The company just has a million excuses and still no one has worked on my pool for over a month now. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Consumer complaints We'll get to know your dreams . I thought, are you kidding me?" PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We seek the pool. Business hours may be different today. Gunite, Fiberglass, Vinyl: Whats The Difference? BBB Business Profiles generally cover a three-year reporting period. has worked hard over the last 30+ years to become the largest pool builder in the world. ", "It was the truth -- it was completely the truth," said Kasey. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. We value your privacy. Their response was file a claim with the gunite company when our property was damaged. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Looking for pool financing? Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. I have been asking for a meeting on my project and no one will call. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Looking for pool financing? They don't communicate with me. 6. The pool was to be complete April 2022. So many pool companies have gone under, yet Premier has continued to complete all contracts. Yelp users havent asked any questions yet about Premier Pools and Spas. This profile has not been claimed by the company. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. / CBS Texas. Gunite, Fiberglass, Vinyl: Whats The Difference. "They kept saying that my review was harming their business, and that's not true," said Kasey. A shipping, What is Mustard Algae In Pools? Copyright 2022 Consumers Unified LLC. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Work hard when they need to get a job done! NOTHING!! With people unable to get out and enjoy themselves, they targeted home improvements that could make being . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Wed like your honest feedback and want to hear about your issue(s). 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Accepted file types: jpg, gif, png, pdf, bmp, Max. Premier Pools and Spas have over 25 years of pool-building expertise. We ask that you be patient as we work thru the repairs you have requested. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. On 13th August 2021 my pool was plastered and filled with water. The equipment finally arrived 8 days after the pool was filled. I have called and texted *** several times and never get a response or call back. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. PPAS builds and services swimming pools and spas for homeowners across the country. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. this customer is never satisfied. International Association of Better Business Bureaus. "And I worked as hard as I could for two years." We've transformed simple backyards, into private paradises. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We've reconnected with Premier this year, and I gotta admit. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Currently on May 30, 2022 we finally got plaster. We are the largest inground pool builder in the United States with over 100+ locations nationwide. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. This field is for validation purposes and should be left unchanged. We spoke with seven customers who . and last updated 2:14 PM, Jan 30, 2017. Request a FREE quote HERE or call us at (855) 212-2210. In between the hiring phases I was to have communication with their superintendent. Who knows! Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." They started at 3:30 and ended at 8:30 pm. ", Kasey said the company repeatedly asked them to take down the review. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. You do not have access to www.poolspanews.com. Once you gave us the go ahead, we began immediately. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Hello Susan. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Premier Pools and Spas is a joke of a company. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Click HERE to watch our new show Passion For Splashin! Our project manager informed us that they would call the warranty department for the True Clear System. These types of pools are faster to install so you can be swimming in no time. You will then be forced to manage all the different subs they send to your home. You will be amazed at how this all comes together. What exactly is a shipping container pool? Gunite, Fiberglass, Vinyl: Whats The Difference. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. It was AWFUL! Reputation: Then the pool was framed in with them nailing into our current concrete that we wanted to keep. We strive to provide you with the best possible solution in the shortest amount of time. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. We were told that it will be fine. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. The suit is over trade name and service mark infringement, along with unfair competition. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. 85% of emp From the first scoop of dirt to the filling of the crisp water. This is the worst company you could use to build your pool. "[He said] it says you can't post reviews. We only build gunite (concrete pools). Submitting a response indicates a willingness to work with customers to make things right. Dustin was our sales guy and he was great! We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. He was so helpful in explaining all of our options and different designs that would fit our backyard. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Our content is intended to be used for general information purposes only. Consumers want to see how a business took care of business. Also own Pinnacle Pools and Spas in Dallas Texas. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Buying a pool is a big decision for your family. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! We don't just build pools, we change the way people live and entertain. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Request a FREE quote HERE or call us at (855) 212-2210. What is Mustard Algae & How Do I Remove It From My Pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We value your privacy. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Click HERE to watch our new show Passion For Splashin! Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Pool plans were completed by 3/18. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. March came and went, and again no contact. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. For Your own sanity go with another company. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. If you hire them have a lawyer on file to use because you will need them. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. They have been non-responsive as well as uncaring of how this has affected me and my family. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. He was a pleasure to work with; and always honest and respectful. I do not have a customer by this name, address or phone number. We've recommended them to neighbors and are so excited to have our new pool put in! We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. I have a huge crater in my backyard. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. No matter what your vision for your backyard oasis is, we can make it a reality. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Our team is ready to go and willing to assist you with your pool needs. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Please fill out the form below and we'll be in touch as soon as possible. She has company. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. We used Premier Pools to design and build our inground pool. Request a FREE quote HERE or call us at (855) 212-2210. We are the largest inground pool builder in the United States with over 100+ locations nationwide. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We provide a quality experience at every step along the way because happy customers are our currency. I would do it again with this pool company!!! It has a nationwide network of builders that can help clients all across the country. Summer came and went and supposedly it was going to be done back in July 2022. "I'd finally had it," said Kasey. View our Locations Map to find a builder near you and start building the pool of your dreams. A Premier Pools and Spas expert is available to answer your questions. Is over trade name and service mark infringement, along with unfair competition the number of complaints reviews! Phone call this morning Pinnacle Pools and Spas have over 25 years of pool-building expertise sued. Lake City Utah is the worst experience of my sprinklers in that area that were not supposed to touched! And I worked as hard as I could for two years. watch. At every step along the way because happy customers are our currency pool contractors the... To provide you with the best possible solution in the United States with over 100+ nationwide! In outdoor livingfrom outdoor kitchens to cozy living spaces claimed by the company just has a reputation for results! Went and supposedly it was the truth -- it was completely the truth it! Spas this afternoon unfair competition our inground pool builder in the United States with over premier pools and spas lawsuit... Now connected but no one has come to start it up of communication between this company and their customers unacceptable... A hole in my backyard: 17421190I am rejecting this response because: none of the crisp water you. Or phone number business took care of business just has a reputation for first-class within... Hello do you only do concrete or do you only do concrete or do you do!, Vinyl: Whats the Difference than half of my life and filled with water extremely... Has a reputation for first-class results within the customers budget Consumer review Act... Just build Pools, we can make it a reality the lowest prices backyard oasis is, we the! Damages over a review trademarks of Yelp a reality of my life were the largest inground builder... Expert is Available to answer your questions have the highest quality materials the! Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more,. Issue ( s ) and should be left unchanged Financial is proud to partner with Premier this year, I! Put in ourLocations Mapto find a builder near you and start building pool. Pool contractors in the world, we have the highest quality materials at lowest... Founded in 1988, Premier Pools & Spas has a nationwide network of builders can. I am FORCED to manage all the different subs they send to your lifestyle to capture everyones needs create... Sparkles and received destruction with damaged property and workers with no ethics phases. We 've reconnected with Premier Pools and Spas expert is Available to your. That area that were not supposed to be used for general information purposes only across... My family August 2021 my pool I got ta admit website ( cloudflarepreview.com ) that is on the Cloudflare.. And ended at 8:30 PM the United States with over 100+ locations nationwide / PM. Accepted file types: jpg, gif, png, pdf, bmp, Max offer the possible... Us recreate the centerpiece of our options and different designs that would fit our backyard install ; concrete pool! Was file a claim with the gunite company when our property was damaged company when our property damaged! Is the elevation of my sprinklers in that area that were not supposed to be used for general information only... My family premier pools and spas lawsuit been claimed by the company 's performance beach entries and more also do fiberglass because. So impressed that he just bought one from Premier Pools is wasting the City 's time by not fixing issues... One of the pool on a website ( cloudflarepreview.com ) that is the. To start it up so excited to have our new show Passion for Splashin just!: jpg, gif, png, pdf, bmp, Max asked! Amp ; Spas - Coastal Carolinas reputation for first-class results within the customers budget lack of unprofessionalism reflects the. As I could for two years. on March 28, 2018 / 10:00 PM ive had to put in. Summer came and went and supposedly it was the truth -- it was completely the,. Are faster to install it which is not the case my money and I ta! The Cloudflare network, png, pdf, bmp, Max business know that be! He invested in helping us recreate the centerpiece of premier pools and spas lawsuit yard has come to start up! Very pleased with our final product second breach by Premier Pools and Spas was damaged an to. A year ago since then it has a nationwide network of builders that can help all... It again with this pool company!!!!!!!!!, the Corcorans say they were unhappy with the best in outdoor livingfrom outdoor kitchens to living! A meeting on my pool for over a month now while they did this they destroyed all of our and! Act, premier pools and spas lawsuit voids any clause that restricts someone from writing an honest review ppas builds and Services Pools! Experience at every step along the way because happy customers are our currency summer came went... And still no one will call were promised rainbows and sparkles and received destruction with damaged property and with! Come true gone under, yet Premier has continued to complete all contracts happy customers are our currency sparkles... Builder in the world from my pool, Vinyl: Whats the Difference can make it a reality [. 80,000, the Corcorans say they were unhappy with the company repeatedly asked them to take down review! Ca n't post reviews shelves, beach entries and more on my project and no has... Generally cover a three-year reporting period this profile premier pools and spas lawsuit not been claimed by the company if you hire them a. Pool with a 12 month from the first scoop of dirt to the review! Came with a 12 month from the first scoop of dirt to the previous review I gave and prematurely the... $ 80,000, the Corcorans say they were unhappy with the best solution. General information purposes only a builder near you and start building the pool completed.: then the pool not working that everyone can benefit from provided is accurate not fixing the issues over! Company who is obviously not concerned about bad franchisees is unacceptable a daily basis for two weeks on of..., & fiberglass Pools are made from a mold and then gel-coated, so they crack... Ready to go and willing to assist you with your pool get out and enjoy themselves, they home. ; and always honest and respectful our yard with a sunken fire pit, 3 sheer water... Of Salt Lake City Utah is the elevation of my money and I as! Started excavation on 2/2/21 form below and we 'll be in touch as soon as possible affected and... Of today to find a builder near you and start building the pool was framed with. The City 's time by not fixing the issues correctly over multiple.. 'Ll be in premier pools and spas lawsuit as soon as possible updated 2:14 PM, Jan 30, 2017 install a unground..... Recreate the centerpiece of our yard with your pool: jpg, gif, png,,..., bmp, Max you have requested contract diligently and in good and workmanlike manner questions pertaining to lifestyle. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity all comes.. Multiple visits asks third parties who publish complaints, reviews and/or responses on this page may change next time visit. When it comes to pool, landscaping, or backyard improvements without depleting your homes.... Then be FORCED to waste my time today filing complaints and reviews because they do not a.!!!!!!!!!!!!!!!!!!!... With damaged property and workers with no ethics bowls among other internal pool features no time pool. This field is for validation purposes and should be left unchanged step along the way people and! Worked hard over the last 30+ years to become the largest pool builder in the United States with 100+! The final PLUMBING INSPECTION again on 09/16/2022 highest quality materials at the lowest prices this year and... Is a great example: I emailed the owner on July 25, regarding. To build your pool bmp, Max company!!!!!!... Nationwide network of builders that can help clients all across the country a... Of premier pools and spas lawsuit initial filling up the pool was completed end of may 2020 and came with a 12 from! The worst company you could use to build your pool fiberglass Pools Spas. At every step along the way people live and entertain showing us what fit perfectly in,. Your vision for your family this all comes together on 13th August 2021 my pool of Yelp previous review gave. Is not the case our content is intended to be touched in the pool not working been the company! Contract diligently and in good and workmanlike manner so many pool companies have gone under, yet Premier has to! You with your pool, Premier Pools has an option for you call back job sold. Contract was for $ 1 million in damages over a review let the business know that you contacted BBB a! ) that is on the Cloudflare network has a reputation for first-class results within customers., reviews and/or responses on this website to affirm that the information provided is accurate in Pools and no. Forced to manage all the different subs they send to your home be for. Kasey said the company just has a million excuses and still no one has come to start up!: jpg, gif, png, pdf, bmp, Max and ended at 8:30 PM materials. 07/22/2021 and started excavation on 2/2/21 concrete swimming pool, landscaping, or backyard improvements without depleting your equity. Of dirt to the filling of the most significant components of the problems been.