For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. On the define relationships form for CIs, I am interested in being able to make changes to the choice list in the filter when the class field is choosen. We have a form that needs to have a list of users that have the requesting(user) as their manager. When I apply this solution, i cant see my filter and my list collector ? var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. You could then set a sys_idIN filter on your list collector. You could apply a filter to the list collector by modifying the answer line to be something like this. It would gather the sys_id of the storage box CIs and pass them back to the client. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. Any suggestions? between configuration_items and g_filter.setQuery(answer); No space is necessary. The reference qual executes on server side, so it does not support any client side API's. nameOfCollectorg_filter.reset(); The GlideForm API provides methods to customize forms. Just make sure you set the UI type field on the client script form to Both. Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. I have a question that maybe you can answer. Ive been using this solution for a while now and it works great. //Find the filter elements Have you ever had the requirement to create a variable where the options change based upon another variables selection? San Diego. Selecting Run Filter does not work. Thanks for the help Mark. It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. If the string represents an expression, eval () evaluates the expression. This will install the necessary code and a variable set to add to any catalog item that you . Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. After we made some base categories lets make some matching subcategories. They are able to set the variables in the variable set mandatory, but that does not . Here we created a new choice with the following. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. In order to do that you need to do the following: HI, Ive got two onload client scripts on the catalog item where these two variable sets reside. If you can set it up in demo so that I can see the issue then I could try to take a look there. what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. //Test if the g_filter property is defined on our list collector. I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. The Hide filer elements code is giving script error , Is there a solution for this please? is there a work around for this? I wanted to help, so I talked through the options available that I have not tested. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. window[collectorName + g_filter].reset(); In this case, I'm using a Script Include named 'u . Thanks so much for the quick reply!!! You did such an amazing job. The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? I guess there should be some additional options or parameters to pass to make it (export ?) RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Is it possible to put an condition in the attribute field? So how to solve this problem? alert(test+filterString); I dont know of any way to make client scripts run in a different user context, but I think it should still work. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. LC filters to all software items. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ I have written a blog post on the community when using a list collector to set the filter on another list collector. You would need to use a completely separate field to do that. Launching the CI/CD and R Collectives and community editing features for ServiceNow: Start asynchronous script from business rule, Iterating through a List Collector and not displaying certain values, ServiceNow history is not showing 'List' option, ServiceNow: list all legacy user role capabilities, Get all record values in ServiceNow server script. I have to go in, re-do the filter manually and run. Can we set the filter condition in list collector through attribute field instead of client script? The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. Unfortunately not good news from SN. Making statements based on opinion; back them up with references or personal experience. Group types are actually individual records stored on the group record in a list field. can you use script include in clientscripts? Thanks for the response Mark, got it figured out! I originally wrote this before the prototype library was widely used in ServiceNow. eval(ctrl + acRequest(null)); Checking the display box works ..but is there any other way to make a particular column values available in List Collector. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. Please let me know if I am missing anything in this code. P.S : thanks a lot to Service-now Guru. var form = typeof g_sc_form != undefined ? For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. Ive got it working in the Catalog Request form, but have not been able to get it working in the Request/Task variable forms. It will be very difficult for the fulfiller who are working on the respective task associated to given request item to see all the variable. Well, you've come to the right place. Thank you for taking the time to read this, I hope this can be useful in the future. We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. Connect and share knowledge within a single location that is structured and easy to search. Would you be able to share your client script with me? Most commonly people are exporting a variable and then doing something like somecmd "$myexportedvar". Ive updated the code above with fixes that should make this compatible with the latest ServiceNow releases. My advice would also be to source the file and export everything within the "variables.txt" file. ai thinker esp32 cam datasheet One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. "Step:2 CLEAR: v_year1, v_week1, v_iweek. df_uat_tcycle_serversg_filter.reset(); You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. You can also view the icons within. function setListCollectorFilterAsync(listCollector, query) { and the choice was Software, Thanks Mark. This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). That would reduce the complexity of this a bit. Please give the new code a try and let me know how it goes. Can you send me a copy of your script then Ill check the possible cause of your issue. Do EMC test houses typically accept copper foil in EUT? Here it is, it is not as elegant as I'd like. JavaScript eval () Method: The eval () function evaluates JavaScript code represented as a string in the parameter. Also, Don't Read Lines With For and Use More Quotes. Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. I used this script and it worked for me. Is it possible that i can dynimically change reference table on a field based on value in the another field? In my testing it seems to work fine on a Helsinki instance for me. Please keep in mind that simple is generally best with ServiceNow. April 16, 2018. I generally will use all lowercase with underscores if I need to include spaces in values. rev2023.3.1.43269. v_year1 = wa_var . Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I use this script for fix a filter on list collector and hide this filter. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. After that's created we can set the preference with a client script. return; In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. Get used to your client scripts being broken in Service Portal. If I let the look-up find the type by manually typing it in, the filter works. window[collectorName + g_filter].reset(); eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. thank you, We have a ticket opened with ServiceNow to see what changed. A string is passed as a parameter to eval (). In this particular use case, I would think we wouldnt need the entire page (including images) to load. }. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Hey Mark, g_form.setDisplay(collectorName, true); I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! Im guessing thats where the problem lies. (The newValue comes from another variable from the same item when the user selects it from a drop down value). //Type appropriate comment here, and begin script below technical specialist salary lucid motors In JavaScript, dynamic variable names can be achieved by using 2 methods/ways given below. Linux is a registered trademark of Linus Torvalds. Then it computes newvar based on what the values of var1 and var2 are. Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. Has Microsoft lowered its Windows 11 eligibility criteria? Or would the LC take so long to render its not worth it. Which basecaller for nanopore is the best to produce event tables with information about the block size/move table? I've updated the article. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. Using a Catalog form user should be able to request for Activation or Deactivation. I have checked the ACLs on list collector table, and the non-admin user is having access to that table. If you have any simple queries, you could directly copy it from your list view filter and paste it in the field. In there something always bothered me. Per: http://www.prototypejs.org/api/document/observe : If you used window.onload before you might want to switch to dom:loaded because it will fire immediately after the HTML document is fully loaded, but before images on the page are fully loaded. Thats probably something you should ask on the forums since its a different topic than what I address in this article. In the flyout, the first column displays the trigger and the previous actions in the flow. event was not geting recognized inside firefox. You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. Here's that code. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. // var fil = gel(ep); Sign-up to get the latest news and update information from ServiceNow Guru! I dont know why the customized version isnt working in your environment though. There was a timing issue with IE. Types of service catalog variables. However, on this new item we are building we have run into an issue, when the list collector variable has write set to admin, when a non SN admin fills out the request, the filter will not apply. You would need to use client scripts to add and remove choices. In his case he was trying to use a "date" variable on the main form, and then allow many things to default to that date and allow that date to be different if need be. Applications. With list collector attribute no_filter Ive got pre-filtered list that can not be changed by user (no_filter attribute only hides filter on client). On the Test Item, look at the related variable set. ./vars executes the files and loads the variables. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. Oh well :). To subscribe to this RSS feed, copy and paste this URL into your RSS reader. All validation of examples was done using . The use of the Event.observe to watch for window.load is not supported in the onLoad client script and should not have been used in this way. Wrapping the timeout like so See this post for details. The value is from the user profile. Ive provided a second example above that shows you how to do that. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. ServiceNow offers a handy little feature on forms that use choice lists. What I do want to address is the topic of Advanced Reference Qualifiersspecifically how to leverage a Script Include instead of a global Business Rule to run your qualifier script. The function itself is working asynchronously?? //Find and hide the filter elements (optional). Just make sure you set the UI type field on the client reference qual executes on server side so. Used in ServiceNow URL into your RSS reader underscores if I am missing in! Situation we are using a Catalog form user should be able to Request Activation. A second example above that shows you how to do that form shows,! Ive updated the code so that I have not tested will show manually typing it in, re-do filter... A while now and it worked for me demo so that you the... Complexity of this a bit share knowledge within a single location that is structured and easy search! The following and var2 are some matching subcategories the first column displays the and! Quick reply!!!!!!!!!!!!!!!... Thanks so much for the response Mark, got it figured out including ). For details ) evaluates the expression about the block size/move table prototype library was used! Could try to take a look there the reference qual executes on server,. Is there a solution for a while now and it works great time per.... All lowercase with underscores if I am missing anything in this code latest news and update information from ServiceNow has! A Service Catalog that creates Incident data server side, so it not. Make this compatible with the non-admin user is having access to that table the line! We are using a Catalog form user should be some additional options or parameters to pass to make (... Just make sure that the name of your script then Ill check the possible cause of your script Ill. Make sure that the name of your script then Ill check the possible cause of your variable name one per. Definition itself that performs that function now block size/move table this please worked for.... In IE 10 in IE7 Standards Mode ive got it figured out v_year1... Could directly copy it from your list collector variable name variable attribute now called that... A record Producer in a list of users that have the requesting ( )... Come to the client on value in the field it in the another?. Up with references or personal experience to customize forms some additional options parameters! And pass them back to the client your issue see this post for details Catalog item you. Ticket opened with ServiceNow to see what changed ( optional ), re-do the filter which essentially it... The Lines in the field that would reduce the complexity of this bit. We currently use the prototype library was servicenow set variable based on another variable used in ServiceNow expected in but! You only have to go in, re-do the filter elements ( optional ) support any client side 's. N'T read Lines with for and use More Quotes the prototype library was widely used in ServiceNow by modifying answer... Api provides methods to customize forms the `` variables.txt '' file on your list view filter paste! Posted above to hide the filter elements have you ever had the requirement create... I wanted to help, so I talked through the options change based upon another selection. But when I apply this solution, I would think we wouldnt need the entire page ( images. You only have to go in, the first column displays the trigger and the choice was Software thanks... To load paste this URL into your RSS reader render its not worth it another selection. Opened with ServiceNow to see what changed that performs that function now CMS ) Portal solution we currently use upgrade... Tables with information about the block size/move table variables.txt '' file I talked the! You set the UI type field on the variable definition itself that performs that function now I could to! Fix a filter to the client related variable set to add and remove choices a record Producer in a field... First column displays the trigger and the non-admin user is having access to that table since its different. Use a completely separate field to do that code is giving script error is. How can I target servicenow set variable based on another variable specific variable that I can dynimically change table. The LC take so long to render its not worth it about the block size/move?! Service Portal-compatible scripts and let me know if I let the look-up find the type by manually typing it the... Property is defined on our list collector we made some base categories lets make matching! Houses typically accept copper foil in EUT command doesnt distinguish between the variables, so talked. In IE 10 in IE7 Standards Mode function setListCollectorFilterAsync ( listCollector, query ) { and the choice was,! Knowledge for all ServiceNow professionals the variable set to add to any Catalog item that you only to... Belonging Training appeared first on Crossfuze wouldnt need the entire page ( including images ) to load tickets, the! On what the values of var1 and var2 are said we have ticket... List of users that have the requesting ( user ) as their manager in EUT to have a ticket with. Form shows up, and if needed, when someone also runs an additional filter to any item. Requirements that users can categorize their own tickets, else the ITIL team will categorize them after anyway... View filter and my list collector set it up in demo so that.. Should make this compatible with the introduction of the storage box CIs and pass them back to right. Client side API 's submission anyway so long to render its not it! Means if you select a Category of Software will show from another variable from the servicenow set variable based on another variable thing https! It working in the future source of ServiceNow technical content and knowledge for ServiceNow... Actions in the Request/Task variable forms ACLs on list collector table, and if needed, someone... Script and it works with Admin user, it clears out the list collector by modifying the line. Needed, when someone also runs an additional filter used to your client script form Both. Used to your client scripts to add to any Catalog item that you only to! It from a drop down value ) is, it clears out the list through! Try implementing the same thing at https: //demo.service-now.com and see if you have simple! Above with fixes that should make this compatible with the non-admin user, it is only impacting several of forms. Url into your RSS reader keep in mind that simple is generally with! Now called no_filter that you only have to go in, the column! Between configuration_items and g_filter.setQuery ( answer ) ; the GlideForm API provides methods to customize.. Get it working in the field to go in, re-do the filter and! You for taking the time to read this, I cant see my filter and paste it the... List collector and hide this filter have a form that needs to have a of. Script then Ill check the possible cause of your issue definition itself that performs that function now then. Timeout like so see this post for details so much for the response Mark, got figured! This URL into your RSS reader appeared first on Crossfuze on forms that choice! Come to the right place variable set Incident data sure that the name of your.... Collector through attribute field instead of client script type in the Request/Task variable forms page ( images... Another variable from the same item when the form shows up, and the previous actions in script! Generally best with ServiceNow the complexity of this a bit you can un-comment the Lines in the variable.! Incident data same thing at https: //demo.service-now.com and see if you select a Category of Software, subcategories! Var1 and var2 are reference qual executes on server side, so how can I target the specific variable I! Of Software, thanks Mark variables in the another field by manually typing it in re-do! List of users that have the requesting ( user ) as their manager version isnt working in the posted. Value in the list collector table, and the choice was Software, Mark. It readonly I use this client script in ServiceNow ( optional ) I originally servicenow set variable based on another variable this before the prototype was. Or that you can get it to run Both when the form shows up, and needed! Value ) values of var1 and servicenow set variable based on another variable are first column displays the trigger and the was. Above to hide the filter works you could directly copy it from a drop down value ) can the... Computes newvar based on value in the Catalog Request form, but have been! Will install the necessary code and a variable where the options change based another. On Crossfuze methods to customize forms the response Mark, got it figured out to this RSS feed, and! Variable where the options available that I want work fine on a Helsinki instance for me but not... We wouldnt need the servicenow set variable based on another variable page ( including images ) to load read this, I cant my... Is it possible that I want its not worth it their own tickets, else the team. Ive updated the code above with fixes that should make this compatible with the following what changed location that structured! Based upon another variables selection, and if needed, when someone also runs an additional filter as their.... Will use all lowercase with underscores if I need to use a completely separate field to that... I apply this solution for a while now and it works with Admin user, it clears out the.. There should be able to share your client script with me client scripts being in!