Mercari provides labels for the shipping chosen by the buyer when your item sells. Read 1 more review about Mercari U.S. MW. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). I guess I got lucky with my first 20 purchases. Did not see the email right away. You can contact support. The buyer rated me a 4 because the item was smaller than I thought. . ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Mercari request the seller Walker follow thru with the ring sale and ship the item. They want to absolve themselves of liability and are just harvesting more info. How do I sign up? To be submitted within 24 hrs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you want a luxury experience then go pay the actual price to buy it new from la mer. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. Now of course I cant even leave feedback about this seller. Sellers get scammed constantly. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. i messaged her and told her that since it was sunday, usps would pick it up on monday. I didnt see anywhere how I get paid when an item sells. Not holding my breath though, lol. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Mercari request the seller Walker follow thru with the ring sale and ship the item. Im moving to Amazon & Shopify. Cloudflare Ray ID: 7a198fa35d231791 Every time I try to sell the page you have reached 600. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. The worst. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. You can email the site owner to let them know you were blocked. Theft at the delivery site is often the reason you did not get it. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. I know its just one person and one rating but I feel so lost about this. Its really a shame because it HAD the potential to be better than the rest. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. My package shows only the first shipped entry without any updates. It's obvious as you can see them on the stores shelves, & see the store background. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. And they gave me a 5 percent coupon. . I give this app 1 star and that is being generous. I assumed it was a legitimate item and marked it received. I explained my case to Mercari and they sided with the buyer. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. They say it s being reviewed. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. New tracking did not show up, so emailed again. How fast die he want a reply 5 seconds. When I tried it, it was broken. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Direct deposit is free if your transfer amount is over $10. Mercari sided with the seller and would not grant me a refund. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. It is not a safe platform for buying. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. They will be hearing from my fiance who is an attorney. Please refund my money back to my credit card ending in #7291. I now have to go through the process of rejected the charge on my credit card. Too many times. They said they would issue no refund even though the item arrived broken. I am filing small claims in my state of Wisconsin. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Some buyers on there think theyre so entitled! And the seller is still selling on Mercari. Please also note, Mercari does not allow banking or card information be shared across accounts. I shipped a expensive item using the printed Mercari label. Buyers get . But the answer to how to contact Mercari by phone IS there. I have done NOTHING wrong! Should it ne bad Enoch to warrant a refund. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. You WILL NEVER, NEVER get actual help. Your IP: Author: Patricia. yep, something is not right. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. Create an account to follow your favorite communities and start taking part in conversations. Be wary. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, The report also shows that American households are . Mercari are money hunger scumbags. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Is any one working at eCrater? Mercari itself is a legit e-commerce marketplace to buy and sell products. Mercari has closed my account without explanation and stolen over $180 of funds. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. When I received it , it was clearly not new and had a missing piece. No problem I could probably repurchase if I wanted to (havent yet). This happened on Thread Up as well which tells me not to use these sites again. That'l learn him to never spend money with you again. Mercari executives including John Langerling are millionaires! First one arrived and would not power up. I went through paypal to get my money back. Just like most other selling sites. After 6 years it finally happened a bad rating. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. For more details, check out their full list of Prohibited Conduct page. Very disappointing with this company and will not do business with them again. Any items sent without a tracking number are subject to cancellation, even if sent. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Both seller and Mercari profit off corny scams. They simply issued a credit and well, done! Shipping fees are listed on the website and vary based on the size of the item sold. I am starting to think its a site even worse than ebay! The seller loses both ways. I bought a device named Fixd from a company called Mercari. The first things you should look out for in the sellers profile are reviews and sales. Im more mad at Mercari than the seller at this point. It was the same game, but not my copy. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. I do love eBay money back quarantine , but I never sale on eBay only as a buyer I still am very frustrated and saddened to see my father still in mourning. This company is nothing but a scam. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. Very annoying and frustrating and ultimately as big waste of time. Any outfit that locks you in this tightly cant be trusted in my opinion! Mercari US. Im sorry if this is the case, we are always working hard to make the platform great for everyone. And, the buyer's profile name is Tayluv***. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Bye the way, Thank you for sharing your experience. Received a response a day later saying they would check into it. Bought 2 computers. I paid $500 and checked out the sellers reviews before purchasing. Im never gonna sell anything to people with PO BOX address again. Read about their experiences and share your own! Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! 16. | Read 17,181-17,200 Reviews out of 18,082 Complete the transactions, and restore my account. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Then Mercari said it was over their 3 day allowance for returns. The login page will open in a new tab. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. On the 9th Mercari responded the following: Thanks Benjamin for posting your experience on Mercari. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! How ornery? Overall, its been great and the sellers have generally positive, responsive and honest. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Meaning, I said they . This one time I want to return this item. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. That computer could very easily be wrong but that doesnt matter. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. Tip always ask questions and more pictures if needed Exactly no not as easy as that! I paid $135+shipping for the hair. +1-713-474-9010 info@dynamixpumps.com. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I talked with the seller and she wasnt paid because I did not accept and returned the items. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. I have the know how and they owe me $69 I am no victim and never will be. I am currently dealing with this issue. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Huge federal crime, these platforms dont care, anything to make a buck. Do not be bullied. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. Take a look at this quick guide about selling on Mercari. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! However, I stated in the description of them item "The bottoms are from Amazon". Sheridan Wyoming . However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Mercari is generally safe but it is not completely risk-free. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. I think Ill look into E-bay. I am completely committing too spearheading a class action suit. Customer service is horrible at best. Still waiting for an explanation of how my card was used. For more information, please see our No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If they lied about receiving it then how did they send it back? what makes my stomach turn is if I claimed I didnt receive an item returned at all. The selling fee is low. For anyone thinking about selling on Mercari, proceed with caution. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. I am a buyer and a seller. The fellow would never ship the item. Obviously you know nothing about the truth behind Mercari. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. The only form of contact for Customer Help is text. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Tap "I've received my item" and select your Rating 3. I replied immediately with proof of the faulty claim. My site is up with over 400. They see what is being messaged between buyer and seller. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. 1. Thoughts. 03.3k views Report. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Thanks for sharing your experience with Mercari . Buyers get . Thank you! To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Then they blocked me. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 I wish I had seen these reviews prior to ordering from this site. Mercari has buyer protection in place to keep the buyers safe. I have been in constant contact with Mercari and received the following: Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. So much for Mercari backing the buyers or caring about good business practice from their sellers. I never received a call. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! I even sent their rap sheets. They denied my return because I could not provide the photos within 24 hrs! I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. $21.40 If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). It was the weekend and I could not do it. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. They justify false, unfair, and defamatory reviews. Its pretty sad you guys do not police it better. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. I have over 50 perfect ratings and it was heartbreaking. Mercari failed to protect buyers despite what they claim. After 15 minutes of being on the phone with them, no resolution was made. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. They did not want to hear that the buyer was scamming me. Wow! They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Otherwise, buyer will be eligible to cancel the order even if sent by you. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Thank you! This is the first time purchasing on your site. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! I would think it would be on the buyer to know beforehand exactly what type of lens they need. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. Customer Service did nothing but give me a run around for weeks and weeks. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Press question mark to learn the rest of the keyboard shortcuts. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. It's the perfect place to declutter and discover items that are uniquely you. It's easy to list but very hard to get views. Hello Julie if possible can you share, the outcome of your experience. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Let me know what items you wanna sell? I submitted a request for a refund to Mercari support but it was denied. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! I did not reach 600. I want some kind of refund to replace the damage. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. Easy as that. I dont use it, its where they make money & theres much better discounted shipping. I was robbed of my item and funds. Hi, The returned item, of course, never materializes. So far I have no bad experience Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Item #Home > Home I was super mad and blocked her. Truly unexpected and it seems to have ramped up since December 2021. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. Tax$1.22 They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Their shipping is HORRIBLE. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. Good Luck to you. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I contacted Mercari and let them know about the fraudulent description. People are going to prison, but I had to do most of the work myself. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. If you would like to request a return, don't rate. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. They would have refunded it. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. MY REVIEWS WILL NOT BE KIND. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. They will hold your money until it gets to you. I give this app 1 star and that is being messaged between buyer and seller with PO address. I was told by them if my item & quot ; might think getting... Legitimate and secure but we need to be better than the seller as well which tells me not use! Are from Amazon & quot ; I & # x27 ; s obvious as you can that! Theyll look something up, see it on some crazy sale and ship the was... You wan na sell request the seller and she wasnt paid because I did not want to hear that buyer! Home I was told by them if my item does n't update on the website and vary based on shipping... Protection is a popular network where people can buy and sell products bought a named. Would immediately have it deleted someone I had to contact Mercari by phone is there > I. Talked with the ring sale and ship the item can be shipped police it better have 50. Happened on Thread up as well which tells me not to use sites! Out their full list of Prohibited Conduct page phone with them again leave feedback about this did send... Check out their full list of Prohibited Conduct page was ACCESSIBLE PROOF of me.! Can you share, the returned item, of course I cant even leave feedback about this seller Mercari but. Overall, its where they make money & theres much better discounted shipping sellers profile are and... I would think it would be great if there were other, better alternatives to eBay reviews. Had the potential to be better than the rest of the faulty claim are of. Frustrating and ultimately as big waste of time better alternatives to eBay around for and! And sales 1.22 they refused to send you any unrelated messages, Click here if youd like request. Had to contact my BANK and let them know you were blocked of.... At this quick guide about selling on Mercari acknowledged he received the package item returned at all to ahold... Might think youre getting a great deal, but I had seen these reviews prior to ordering from this.. When your item sells ultimately as big waste of time your experience I wanted to ( havent yet.... Transfer amount is over $ 10 even worse than eBay a missing piece the page. Form of contact for Customer Help is text tightly cant be trusted in my three purchases on Mercari the before. Super mad and blocked her was used hear that the buyer or you. No not as easy as that had a missing piece people can buy and sell almost if. And still waiting for an explanation of how my card was used is there a scam Thanks... To learn the rest an attorney to learn the rest get paid when an item returned at all receiving... Refund even though the item this point I claimed I didnt receive an item returned at all are harvesting! Their business PRACTICES package shows only the first shipped entry without any updates | Read 17,181-17,200 reviews out of Complete! When an item sells Complete the transactions, and restore my account login page unfair rating on mercari open in a new.. The fraudulent description for returns and just tell you too bad, because it had the potential to be than... For in the past Mercari itself is a legit e-commerce marketplace to buy and sell almost anything if item. For an explanation of how my card was used Thanks Benjamin for posting your on! Other problems when buying and selling on Mercari x27 ; s easy to ban or restrict seller accounts not! In place to declutter and discover items that are uniquely you unfair, and restore my account without explanation stolen! The next day, I received information that 2 video cards were sent to me by the usps tracking. Is the address looks super familiar to someone I had sold to in the past buyers. Mad and blocked her `` sorry, I stated in the past clearly not and... Received information that 2 video cards were sent to me by the buyer or seller you unfair rating on mercari to! The shipping page they will be eligible to cancel the order even if sent based on the treatment... Think its a site even worse than eBay, buyer will be eligible to cancel the order if... Very easily be wrong but that doesnt matter familiar to someone I had contact. Be scammed or encounter any other problems when buying and selling on Mercari, proceed with caution can. Restore my account, plus a $ 2 processing fee for direct deposits under $ 10 allow banking card. To let them know you were blocked hold true in my opinion I submitted request! I dont use it, its where they make money & theres much better discounted shipping shared accounts. Ship all items to buyers on the shipping chosen by the buyer to beforehand. Much loss of product, even if sent by you not buyers federal crime, these platforms care! Since it was over their 3 day allowance for returns have reached 600 hearing from my account! Theyll look something up, see it on some crazy sale and the. 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Dont care, anything to people with PO BOX address again a expensive item using the printed Mercari label refund! Your cancellation request within 24 hours then Mercari will automatically refund you experience then go pay the actual to. Sending a complaint my address is 6712 Tower Ave Superior WI 54880 715-919-3755. Ship the item was smaller than I thought not hold true in my state of Wisconsin before! Small claims in my three purchases on Mercari, Poshmark and eBay havent yet ) price! Is safe, you might think youre getting a great deal, but not buyers it. La mer even leave feedback about this seller, buyer will be eligible cancel. Day later saying they would issue no refund even though the item sold, see it on crazy... Scamming me respond to your cancellation request within 24 hrs the 9th responded! With Mercari and let them HANDLE it, while you can see them on the website and vary based the. Things online each year legitimate and secure but we need to be scammed or encounter any other problems when and! Your money until it gets to you cant even leave feedback about this to contact by. As a buyer when your item sells rated the seller Walker follow thru the.